To protect your store and limit losses, smart sellers remove returns from FBA to an outside warehouse in Canada for reassessment. Here is the practical process at Soleil Transportation’s Mississauga warehouse that you can use right away.

Why remove Amazon returns to an outside warehouse?

When a customer returns a product as defective, Amazon classes it as “Unfulfillable”. In Seller Central, you only have two options: let Amazon dispose of it, or create a removal order to an address in Canada.

If you choose disposal, you lose the product completely. If you remove it to an outside warehouse such as Soleil Transportation in Mississauga, you get the chance to:

• Check whether the product is really defective.
• Take real photos as evidence for a claim with Amazon if the customer swapped the item or returned an empty box.
• Repack and relabel the item to sell again if it is intact and works properly.

How visual inspection and photography work at the Mississauga warehouse

When you create a removal order from Amazon to the Soleil Transportation warehouse (2446 Cawthra Road, B1U8, Mississauga, Ontario, L5A 3K6), we carry out the following strict checks.

Step 1: Receive the parcel and match its details

As soon as a returned parcel from Amazon arrives at the Mississauga warehouse, staff will:

• Record the tracking number from Amazon.
• Match it against the booking or order number you entered in Soleil Transportation’s online system.
• Weigh and measure the box received.

Step 2: Inspect the outer packaging

Before opening the box, staff check and record its outer condition:

• Whether the Amazon carton or product box is dented, torn or wet, or shows signs of having been opened before.
• Photograph all sides of the box, especially Amazon’s shipping label, as evidence for matching the LPN (License Plate Number), Amazon’s identifier for returned items.

Step 3: Open the box and inspect the product in detail

Staff carefully open the box under a surveillance camera and check it against these criteria:

• Completeness: Is the main product still in the box? Are any accessories, manuals or charging cables missing?
• Physical condition: Does the product show signs of use, scratches, cracks or dirt?
• Visual check for technical faults: For electronics or small household appliances, the warehouse checks whether buttons stick and whether charging ports are broken or loose.

Step 4: Take photos and video as evidence

This is the most important step for sellers working with Amazon on a reimbursement if the buyer has committed fraud. The warehouse provides a standard set of photos including:

• A close-up of Amazon’s LPN sticker on the product.
• Photos of everything inside the box after opening.
• Close-ups of the product’s edges and corners, focusing on any suspected faults or scratches.
• On request, a short 15–30 second 360-degree video of the product.

Step 5: Sort the items and report back to the seller

After inspection, each product is placed in one of these groups:

• Like new: Still sealed, not faulty, just a slightly torn outer box. These can be relabelled and sent back to FBA.
• Slightly damaged or missing accessories: Can be sold off or consolidated and sent back to Vietnam.
• Badly damaged or swapped items: Photos are sent to the seller to file a claim with Amazon, and the items are then disposed of on request.

Next steps once you have the inspection results

Depending on the results from the Mississauga warehouse, you can choose the most cost-effective option:

1. Repack and send back to FBA (fulfillment): With fulfillment in Canada from just $5 CAD per order, Soleil Transportation applies new barcode/FNSKU labels, packs the items in compliant cartons and sends them back to Amazon FBA so you can keep selling.
2. Send them back to Vietnam: If high-value products need to go home for repair or parts, you can use our two-way Vietnam–Canada air service, which takes 10–21 days in this direction, from $16/kg.
3. Store them until you have enough: You can store returned items temporarily at Soleil Transportation’s Mississauga warehouse until you have enough to process them all at once, avoiding lots of small charges.

To start removing Amazon returns to the Mississauga warehouse or for detailed advice on our fulfillment service, review your returns list in Seller Central, then contact Soleil Transportation on +1 888-998-5199 or email the list of products to remove to info@soleiltransportation.com. Our team in Mississauga is ready to photograph and inspect your goods within 1–2 business days of receiving them.

Step 1: Verify the customer’s complaint on Shopify

When you receive an email or message complaining about the wrong colour or size, stay calm and reply quickly, within 24 hours. Ask the customer for a few clear photos of the product and the label on its packaging.

Often the customer misread the size chart, or the lighting in the photos caused a misunderstanding. Real photos help you work out whether the error happened at the warehouse during packing or the customer chose the wrong option when ordering. Once you confirm the error was on the operations side, move on to creating a return label.

Step 2: Create a last-mile return label to the Mississauga warehouse

Instead of asking the customer to take the item to the post office and pay for it themselves (which easily leads to a one-star review), proactively provide a prepaid Canadian domestic return label. The customer just sticks it on the box and drops it off at their local post office.

The return address is Soleil Transportation’s warehouse in Ontario:

• Address: 2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6.

With domestic shipping within Canada and to the US from $35 per parcel, you can easily request a last-mile label from the system to send to the customer. The customer prints it, sticks it over the old label and sends it. The goods go straight to the Mississauga warehouse for processing.

Step 3: Visual inspection and comparison photos at the warehouse

When the return arrives at the Mississauga warehouse, Soleil Transportation staff receive it and process it according to your instructions. This step is very important for Shopify shop owners to find out exactly where the error came from:

• Open and check the condition: Staff check whether the product still has its tags or has been used, and whether it is damaged.
• Take comparison photos: The warehouse photographs the product label, the actual colour and, if needed, measurements taken with a ruler. These photos are sent to you by email or through the online tracking system.
• Assess whether it can be resold: If the product is brand new and as described, but the customer changed their mind or there was a minor packing error, it is put back into stock for the next order.

Step 4: Pack and send the correct product to the customer

Once you know the cause and the return is safe in the warehouse, you can confidently handle the next step for the customer:

• If you send a replacement: The warehouse picks the right colour and size from your stock held in our fulfillment service in Canada (storage and packing from just $5 CAD per order) and ships it immediately. Domestic transit is fast, which helps keep the customer happy.
• If you issue a refund: Refund the customer on Shopify once the Mississauga warehouse confirms it has received the item intact. The returned item stays in stock to sell to another customer, so you protect your cost of goods.

Tips to reduce Shopify returns in Canada

To minimise the number of Shopify returns you have to handle in Canada, optimise your sales process from the start:

• Detailed product descriptions: Provide a clear size chart in both inches (common in Canada) and centimetres. Product photos should show colours accurately under different lighting.
• Use professional packing services: When shipping goods from Vietnam to Canada by air (7–14 days, from $16/kg), make sure every item has the correct SKU label before it goes into storage.
• Regular stock checks: Reconcile actual stock with your Shopify numbers to avoid the wrong size or colour being picked during packing.

To set up an automated returns process and keep storage costs down in Mississauga, prepare a list of the products you want to consign and contact Soleil Transportation on +1 888-998-5199 or at info@soleiltransportation.com for fast help creating return labels.

This article walks you step by step through handling last-mile returns in Canada using a warehouse address in Mississauga to keep losses to a minimum.

Step 1: Agree with the customer and create a return label

When a customer requests a return on Etsy, respond quickly to avoid a bad review. Confirm the reason for the return and suggest sending it to a domestic address in Canada.

Instead of letting the customer pay a lot to post it themselves, create a last-mile return label and send the PDF to the customer through Etsy messages. To do this:

• Use a Canadian domestic shipping platform or contact Soleil Transportation’s domestic shipping service.
• The “Ship to” address is the warehouse in Canada: 2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6.
• The “Ship from” address is the customer returning the item.
• Domestic shipping in Canada usually starts from $35 per parcel, depending on size and weight.

The customer just downloads the label, prints it, sticks it over the old box (or on a new box) and takes it to their nearest post office.

Step 2: Track the return

Once the customer ships it, ask for the tracking number or track it using the label you created. This tells you exactly when the parcel will arrive at the Mississauga warehouse.

Domestic shipping within Canada usually takes a few business days. Our online tracking system lets you follow the order status continuously with your order or booking number, with updates by email, SMS or Zalo, so you can plan the next step.

Step 3: Check stock and assess the product’s condition in Mississauga

When the return arrives at the warehouse at 2446 Cawthra Road, B1U8, Mississauga, staff receive it and inspect it as you request. This step decides what happens to the item:

• Photos: Check whether the outer box is dented or torn, and whether the product inside is intact or has been unsealed, scratched or used.
• Sorting: If the product is brand new, you can resell it. If it is slightly damaged, consider selling it off cheaply or writing it off if repairs would cost too much.

Step 4: Repack and store it until the next order

Products that are fit to sell again are processed so they’re ready for the next sale:

• Repackaging: Dirty boxes or boxes covered in old tape are replaced with new, clean cartons. Fulfillment in Canada for storage, packing and delivery for e-commerce sellers starts at just $5 CAD per order.
• Storage: The neatly repacked product is stored at the Mississauga warehouse. Stock levels are updated so you know exactly how many items you have in Canada.

Step 5: Fulfill the next order

When a new customer in Canada or the US orders the same product on Etsy, you don’t need to ship a new one from Vietnam. Just create an order in the system, and the Mississauga warehouse takes the stored item, applies a new label and ships it.

• Delivery from the warehouse to customers in Canada takes just a few business days, which greatly increases customer satisfaction.
• Domestic shipping from the warehouse to the new buyer starts at just $35 per parcel.

To prepare a plan for future returns or get help creating last-mile return labels quickly, call +1 888-998-5199 or email the details to info@soleiltransportation.com for specific technical guidance.

The best solution for eBay sellers today is to send returns to an intermediate warehouse in Canada, inspect them, put on new shipping labels and sell them to the next customer. Here is the step-by-step process for handling returns in Canada at Soleil Transportation’s Mississauga warehouse.

Why are orders to Canada returned (RTS)?

There are many reasons an eBay order shipped to Canada comes back, most commonly:

• The buyer entered the wrong address or postal code, or left out the apartment number.
• The customer wasn’t home when the courier tried to deliver and didn’t collect the parcel from the post office within the holding period.
• The customer changed their mind or refused to pay import duties (if any).

When this happens, domestic carriers such as Canada Post or UPS automatically send the parcel back to the return address on the label. If you use Soleil Transportation’s fulfillment service, that address is our warehouse in Mississauga.

How returns are handled and relabelled in Mississauga

To help sellers save money and resell products quickly on eBay, Soleil Transportation offers a closed-loop returns process with these steps:

Step 1: Receive and sort returns

When the courier delivers a return to the warehouse at 2446 Cawthra Road, B1U8, Mississauga, Ontario, our staff scan the original tracking number to identify which seller it belongs to. We photograph the outer box and update the status in the management system so you are kept informed.

Step 2: Quality control (QC)

At the seller’s request, our staff open the box and inspect the product in detail:

• Is the product intact and brand new, or scratched or damaged?
• Are all accessories, packaging and labels still there?
• Has the previous customer opened the seal or tried the product?

If the goods are still in good condition, we repack them in a new carton (included in Soleil Transportation’s basic packing fee), ready for the next sale.

Step 3: Store until resale

Products that pass inspection are stored in our warehouse. With fulfillment in Canada from just $5 CAD per order, sellers can leave stock in Mississauga until a new eBay order comes in.

Step 4: Apply a new shipping label and send to the new customer

As soon as you make a new sale on eBay to another customer in Canada or the US:

• Create a new order in Soleil Transportation’s system and upload the new shipping label.
• Our Mississauga team takes the product from the shelf and applies the new label over the old one, or uses a new box if needed.
• The parcel is handed to a domestic carrier for delivery to the new buyer.

Key tips to reduce the cost of returns

To keep returns handling in Canada smooth and avoid extra costs, sellers should keep these points in mind:

• Set the correct return address: Always set Soleil Transportation’s Mississauga warehouse as the return address in your eBay account. This stops goods being sent back to Vietnam at great expense.
• Watch your tracking numbers closely: Use online tracking with your order or booking number to spot orders marked “Delivery Failure” or “RTS” early. Contact the customer right away to help them collect the parcel before the post office sends it back.
• Use the Mississauga warehouse to sell into the US: Soleil Transportation’s warehouse is strategically located close to the US border. For high-value returns, you can relabel them and ship to the US through our North American domestic services from just $35 per parcel.

To start optimising your returns process and protecting your eBay cash flow, contact Soleil Transportation on +1 888-998-5199 or at info@soleiltransportation.com. Our team in Mississauga is always ready to help you check stock, relabel and ship quickly, in just 7–12 business days.

To optimise costs and earn more five-star reviews, many shop owners choose storage and order processing right in Canada.

How does fulfillment in Canada work?

Fulfillment in Canada takes care of all the logistics after the customer clicks “Buy now”. Instead of sending each small item from Vietnam whenever an order comes in (which takes 7–14 days and costs a lot per parcel), you can send one large shipment for storage in Mississauga, Ontario.

The basic process includes:

1. Receiving: Your goods are shipped to the warehouse in Canada, counted and put on shelves.
2. Storage: Goods are kept safely in the warehouse.
3. Order processing (pick and pack): When a new order comes in from Etsy or Amazon, the system receives the details. Warehouse staff pick the item and pack it to standard.
4. Labelling and delivery: Domestic carrier labels are applied and the parcel is handed over for delivery to the customer.
5. Returns: Returned orders are received, checked and put back into stock if the product is in perfect condition.

A breakdown of fulfillment costs in Canada

When calculating your product margins, you need to understand the 4 core cost groups at the Mississauga warehouse.

1. Order processing fee (pick and pack)

This is the fee each time staff pick a product, pack it in a box or bubble mailer and apply the shipping label.

• Starting price: from just $5 CAD per order.
• This includes basic packing in a standard carton or mailer. Fragile items that need extra bubble wrap or foam carry a small surcharge depending on the materials used.

2. Storage fee

This is based on the space your goods take up in the warehouse (per cubic metre, per pallet or per small shelf bin for handicrafts and jewellery).

• Money-saving tip: Rotate your stock regularly and avoid keeping inventory for more than 90 days to keep storage costs down.

3. Kitting and labelling fee

This applies when you need to change packaging, cover barcodes with new labels (FNSKU for Amazon) or bundle several products into a gift set before shipping. It is usually charged per label or per manual operation on each product.

4. Returns handling fee

Return rates on US and Canadian marketplaces range from 5% to 15% depending on the category. When a customer returns an item and you have no return address in Canada, the product is usually destroyed, which is very wasteful.

The Mississauga warehouse receives these returns, photographs them and reports their condition to you, relabels them and sends them to another customer if the product is still brand new.

Benefits of a warehouse in Mississauga, Ontario

Mississauga is the largest logistics hub in Ontario and in all of Canada, right next to Toronto Pearson International Airport. A warehouse here gives your shop a strong competitive advantage:

• Faster delivery: Domestic shipping from Mississauga to major cities such as Toronto, Ottawa and Montreal takes just 1–3 business days, boosting your rating on Etsy and Amazon.
• Lower domestic shipping costs: Domestic shipping within Canada and to the US starts at $35 per parcel for larger shipments, or you can use affordable domestic express services for each small parcel.
• Easy connections: From the Mississauga warehouse, you can easily send stock into Amazon Canada FBA warehouses or forward it quickly to the US.

How to get started with fulfillment

If you are a shop owner in Vietnam and want to set up stock in Canada, follow these steps:

• Step 1: Prepare your SKU list
  List the size, weight and a photo of each product to get a detailed quote for each packing operation.
• Step 2: Consolidate and ship to Canada
  You can ship on your own or use our two-way air freight service, which takes 7–14 days from Vietnam to Canada, from $16/kg with import duties included.
• Step 3: Set up the system and storage
  When your goods arrive at the warehouse at 2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6, we count them and update the quantities in the system so you can track them easily.
• Step 4: Sell and track orders
  Whenever an order comes in, the details go to the warehouse for packing and dispatch. You can track each order online with your order or booking number.

For a detailed cost breakdown tailored to the size and weight of your products, prepare your product information and call +1 888-998-5199 or email info@soleiltransportation.com for the fastest support.