Step 1: Inspect the device and photograph its condition

Before you start packing, clean the device and check the whole surface carefully. Plug it in to make sure the TV still works properly, with no lines or colour blotches.

• Take detailed photos of all four sides, the front, the back and the serial number on the back.
• Record a short video of about 30 seconds clearly showing the screen working.
• Remove all accessories such as the stand, plastic clips, power cable, remote control and batteries. Never leave batteries in the remote, as they can leak or catch fire during the flight.

These photos and videos are the strongest evidence when dealing with an insurer or carrier if the device is accidentally damaged.

Step 2: Pack the inner layer with bubble wrap and shock-absorbing foam

TV screens are very sensitive to pressure. The first layer of protection absorbs direct impacts.

• First, wrap 2–3 layers of PE stretch film lightly around the device to protect the casing and screen from scratches.
• Next, cut a piece of rigid cardboard to cover the front of the screen as a direct shield.
• Wrap at least 3–4 layers of bubble wrap around the whole TV. Reinforce the four corners, which take the most force when knocked.
• If possible, use a PU spray foam (self-expanding foam). Spray the foam into large plastic bags and place them around the corners of the TV inside the first carton. The foam expands to fit the device’s shape exactly, creating a perfect gap-free cushion.

Step 3: Double-box it in a wooden crate for full protection

For large-screen electronics such as TVs, using only an ordinary carton is extremely risky. You must double-box it with an outer wooden frame.

• First layer: Put the wrapped TV in a well-fitting carton and fill the gaps with packing peanuts or foam sheets so it can’t move when shaken.
• Second layer: Measure the packed carton, then build a wooden frame or closed wooden box around it. Leave a gap of about 2–3 cm between the carton and the crate, filled with thick moulded foam sheets.

At Soleil Transportation, basic packing in a carton is free. For special items such as TVs that need a wooden crate, we can advise on and carry out the crating for a surcharge based on the device’s actual size.

Step 4: Declare used electronics to customs

When shipping a used TV to Canada, the customs declaration must be accurate so it isn’t held for long inspections or charged unreasonable duties.

• The declaration must state clearly: Used Electronics, with the brand and screen size (for example, Used Samsung TV 55 inch).
• State its estimated remaining value. Don’t declare far more than a used item is really worth, but don’t declare an unreasonably low value either, as customs may become suspicious and hold it for revaluation.
• Have the device’s basic technical specifications ready in case they are needed.

On our Vietnam to Canada air routes, the shipping rate normally includes all import duties, so the recipient in Canada doesn’t have to handle complicated clearance procedures themselves.

Step 5: Choose a shipping service and track the journey

Once packed, choosing a dedicated Canada carrier with clear tracking is the last step before you can relax and wait for delivery.

• Average air transit time from Vietnam to Canada is 7–14 business days, depending on the delivery location.
• Soleil Transportation’s dedicated air service from Vietnam to Canada starts at $16/kg.
• Right after shipping, you’ll receive a tracking number. You can follow the parcel’s journey online with automatic updates by email, SMS or Zalo.

If you need to send a TV, computer monitor or other personal items to family in Canada, call +1 888-998-5199 or email the size and weight of the device to info@soleiltransportation.com for crating advice and the most accurate quote.

Customs automation with AI and what it means for shippers

In the latest developments, a draft amendment to Vietnam’s Customs Law proposes using artificial intelligence (AI) to manage imports and exports. AI promises to automate procedures, shorten clearance times and reduce paperwork errors. For individuals sending gifts to Canada and small e-commerce shops, this speeds up shipping from Vietnam and avoids goods piling up at the border because of manual checks. However, AI relies on accurate data. If you describe your electronics vaguely or give the wrong model number, the AI system will flag the error immediately and automatically hold the goods for physical inspection. That is why declaring accurately from the start is essential.

In addition, a proposal to remove the conditions on customs brokerage agents opens up a big opportunity. Individual shippers and small household businesses can now easily hire reputable carriers as customs agents at much more competitive prices, instead of struggling with complicated declarations themselves.

3 steps to check and declare electronics for Canada

To make sure your tech devices clear customs smoothly, follow these 3 steps strictly before handing your goods to the carrier:

Step 1: Check and classify lithium batteries

Most tech products today, such as phones, laptops, Bluetooth headphones and power banks, use lithium batteries. These are very tightly controlled because of the fire risk on aircraft. On the Vietnam to Canada route, food and lithium batteries are subject to their own very strict rules:

• Devices with batteries included: The battery must be installed inside the device (for example, in a phone or laptop). The device must be completely switched off so it cannot turn on during transit.
• Loose batteries: Loose lithium batteries and ordinary power banks may not be sent by regular air freight without special safety certification.
• Capacity limit: Lithium-ion batteries in devices must not exceed 100 Wh (watt-hours). You can find this rating printed on the battery or on the back of the device.

Step 2: Record the device’s exact specifications and labels

Canadian customs requires very clear information about the goods. When you list your items, include:

• Brand: For example Apple, Samsung or Sony.
• Model: For example iPad Air 5 or Sony WH-1000XM4.
• Serial number (S/N): The device’s unique identifier, usually on the back or in the settings.
• Condition: State whether the device is brand new or used. Clean used devices thoroughly, with no dust or suspicious chemical residue.

Step 3: Complete a detailed declaration and assign the customs code

Instead of writing a vague “electronics” or “gift”, write the product’s full English name on the declaration. For example, “Wireless Bluetooth Headphones” rather than just “Headphones”. With the help of a professional carrier, you can assign the correct HS code to each type of device so the customs AI system approves it automatically instead of flagging it as suspicious.

Ship electronics with Soleil Transportation: fast and duties included

If these procedures seem too complicated, Soleil Transportation is ready to help. With our experience on the Vietnam–Canada route, we offer the best solution for every need:

• Direct door-to-door air shipping from Vietnam to Canada from just $16/kg. Average transit time is just 7–12 business days (within 7–14 days guaranteed).
• For small parcels under 2 kg, such as headphones, charging cables and phone accessories, our ePacket service starts at just $8.50 CAD per parcel.
• For e-commerce sellers targeting North America, we offer fulfillment with storage, packing and door delivery in Canada from just $5 CAD per order.
• We also ship within Canada and to the US from just $35 per parcel.
• Our Vietnam to Canada service includes import duties in the shipping rate. Recipients in Canada won’t face any extra fees or surprise import duties from CBSA.
• Every shipment includes free basic packing in a cardboard box. Bulky or heavy tech equipment, or items that need a wooden crate or pallet, carry an appropriate surcharge.
• Because electronics are high-value goods and insurance is not usually included in the standard rate, Soleil Transportation can help you buy extra shipping insurance on request for complete peace of mind.
• You can pay by bank transfer, credit card, Interac e-Transfer or cash. You can also track your order online with your order or booking number and receive automatic updates by email, SMS or Zalo.

Common mistakes to avoid when shipping electronics

• Loose power banks in the box: The most common mistake, and it gets the entire parcel returned at the Vietnamese airport.
• Devices left switched on: A device on standby can heat up or connect to networks automatically, breaching flight safety rules.
• Under-declaring the value: Many people deliberately declare a low value for used devices to avoid duties. However, Canadian customs uses a very realistic valuation system. If an incorrect declaration is detected, the goods will be held until a fine is paid and the original invoice is produced.

Act now so your shipment moves smoothly

To make sure your electronics shipment to Canada goes smoothly under the rules in force since July 13, take 10 minutes to check your device against the 3 steps above. Keep your purchase invoice ready (if you have one) or take a photo of the battery specifications. For more advice on safely packing high-value items or for an accurate quote, contact Soleil Transportation on +1 888-998-5199 or email info@soleiltransportation.com. You can also visit our warehouse at 2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6, where our staff will measure and carefully pack your items before they ship.