This article walks you step by step through handling the problem, working with Canadian domestic carriers to claim compensation and how we can repack goods at our Mississauga warehouse.

Step 1: Photograph the damage and keep the damaged packaging

As soon as a buyer tells you, or you receive a wet box yourself, the first thing to do is take photos and video immediately.

• Clearly photograph the shipping label with the Canadian domestic carrier’s tracking number to prove this is the parcel in question.
• Photograph the whole box, including dented, soaked or torn corners.
• Photograph the goods inside in detail to show how much damage there is (for example, smudged labels, soggy product boxes or completely ruined goods).
• Never throw away the old carton or outer padding. Canada Post or insurers may ask you to keep the original packaging so their staff can inspect it or compare it if needed.

Step 2: How to file a Canada Post claim for compensation

For domestic shipping in Canada, Canada Post states that the sender is the only party who can open a claim, unless the recipient has a special arrangement.

Create an online claim

Go to Canada Post’s website and log in to the business or personal account you used to create the shipping label. Find “Support” and choose “Create a claim”. Fill in:

• The tracking number.
• A detailed description of the rain damage.
• The photo evidence from Step 1.
• The purchase invoice or documents proving the actual value of the goods in the box.

Deadlines and compensation

The deadline to file a claim is usually within 90 days of the shipping date shown in the tracking system. Canada Post will investigate and respond within about 5 to 15 business days. If the problem is found to have happened during last-mile delivery (for example, the driver left the parcel out in the rain with no cover without ringing the bell), they will pay compensation up to the basic coverage included with the service or any extra coverage you bought.

Note that our domestic shipping service within Canada starts at just $35 per parcel. Customers are always encouraged to consider optional insurance for high-value shipments, because the standard coverage of domestic carriers usually caps the maximum compensation per incident.

Step 3: Professional repacking at the Mississauga warehouse

If your parcel is goods imported from Vietnam to Canada, or stock stored in our warehouse that was affected in transit before being handed to the domestic carrier, we activate an urgent handling process at the Mississauga warehouse (2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6).

Inspect and sort the products

Warehouse staff open the wet box under camera surveillance. We separate products that stayed intact thanks to their own plastic wrapping from those that got wet and need drying or disposal as the owner requests.

Repack with proper materials

For shipments within Canada and to the US, our service includes basic packing in a new, sturdy carton. We:

• Replace the damp old carton completely so bacteria and odours don’t spread to the products.
• Add waterproof shrink wrap outside the carton or crate if heavy rain or snow is forecast.
• For heavy, oversized or palletised goods, reinforce the frame so they are completely safe when handed back to the last-mile carrier.

Once repacked, we apply a new shipping label and push the order back into the system so it reaches the buyer on time.

How to reduce the risk of water damage from the start

To avoid waiting passively for compensation from domestic carriers, take these packing precautions:

• Use sealed ziplock or plastic bags: Before putting goods in the carton, wrap them in a plastic bag sealed with tape. Even if the outer box gets wet, the product inside stays completely dry.
• Use desiccant: Put a few desiccant packs in the corners of the box to absorb moisture caused by temperature changes as parcels move between Canada’s climate zones.
• Choose a reliable service: Use an all-in-one service from a provider with a physical warehouse in Canada, so problems can be dealt with on the spot.

If you have a damaged order or need advice on safe, affordable domestic shipping in Canada, contact us on +1 888-998-5199 or email the details to info@soleiltransportation.com, and our Mississauga warehouse team will help you quickly.

If you have a shipment from Vietnam to Canada with this problem, here is a step-by-step process to resolve it quickly with last-mile carriers in Mississauga and Ontario.

Why does a wrong postal code make parcels go missing?

In Canada, the automatic scanners of last-mile carriers such as Canada Post, Purolator and UPS read the postal code first to load parcels onto large trucks heading for sorting hubs. The handwritten address or street name is only looked at in the final step, when the driver reaches the recipient’s neighbourhood.

When the postal code is wrong:

• The box is sent to a post office in another city or province.
• The scanner flags a mismatch between the street name and the postal code, and the order immediately goes “On Hold” or “Address Insufficient”.
• Without prompt action from the sender or recipient, after 3–5 business days the parcel may be returned automatically to the main warehouse or, worse, to Vietnam at great cost.

3 steps to take when you find a wrong postal code

As soon as you check the tracking online and see an unusual status such as “Address Correction Required”, or the parcel has sat at a transit warehouse in Mississauga for days, act immediately.

Step 1: Find the parcel’s current location with the tracking number

Go to the online tracking system of the carrier in Vietnam or the last-mile carrier in Canada. Find out whether the parcel has cleared customs and been handed to the last-mile depot.

• If it is still in the air or waiting for clearance at Toronto Pearson airport: Tell your carrier in Vietnam right away so they can change the details in the main system before the parcel is scanned for sorting.
• If it is already at the warehouse in Mississauga: You must contact the last-mile warehouse directly.

Step 2: Prepare the correct details to request an address change

For depot staff to correct the label on the box, prepare all of the following:

• The original tracking number.
• The exact correct address (house number, street name, apartment number if any, city, province and the correct 6-character postal code).
• The recipient’s phone number in Canada (preferably one that can receive texts, so the driver can contact them on delivery).
• Proof that you own the shipment (such as the original shipping receipt or a photo of the box before it was sent).

Step 3: Contact the support office in Canada

For shipments sent with Soleil Transportation’s dedicated service, we run our own warehouse in Mississauga (2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6). When you find a problem, you or the recipient in Canada can contact us right away so our staff can hold the parcel at the warehouse before the last-mile carrier returns it.

We work directly with our domestic delivery partners to apply a new label with the correct postal code, so the parcel can continue its journey without a long delay.

Key tips to avoid mistakes when shipping to Canada

To keep your air shipments to Canada (from $16/kg) running smoothly and arriving within the promised 7–14 days, follow these packing and labelling principles:

• Check the postal code format carefully: Canadian postal codes always alternate letter–number–letter [space] number–letter–number (for example, L5A 3K6). Don’t confuse the letter “O” with the number “0”, or the letter “I” with the number “1”.
• Print labels clearly: Don’t handwrite the address on the carton with ink that smudges. Print the label on a thermal printer, or cover the address paper with clear tape.
• Use a carrier with real support: Choose a provider with an office and warehouse in Canada, so that when something goes wrong, someone can actually go to the depot to sort it out instead of just sending automated emails.

If you have a shipment that has gone missing, or need advice on shipping safely and quickly from Vietnam to Canada, contact us on +1 888-998-5199 or at info@soleiltransportation.com for prompt help.

This problem is very common but not frightening if you know the right process. This article shows you how to create a replacement invoice and submit it to the authorities to get your parcel released as soon as possible.

Why does Canadian customs hold goods and ask for an invoice?

Canadian customs needs to determine three things accurately: what the goods are, what they are actually worth and who is responsible for paying the duty.

Many personal senders make the mistake of declaring a value that is too low (under-declaring to avoid duty) or just writing “gift” without a purchase invoice. When CBSA scans the parcel and suspects the declared value doesn’t match reality, it issues a hold and asks for a commercial invoice as the basis for calculating import duties.

For ordinary air services, if the documents aren’t provided within 5–7 business days, the goods risk being returned to the sender or confiscated.

How to create a compliant replacement commercial invoice

When you receive a request for more documents, create a new commercial invoice straight away. You can draft it yourself in Word or Excel, but it must include all of the following required information:

1. Shipper and consignee details

• Full names, complete addresses (including the Canadian postal code) and phone numbers for both parties.
• These details must match the label on the parcel exactly.

2. Detailed description of the goods

• Don’t write vague terms like “clothing” or “food”. Write clearly in English, for example “100% Cotton T-shirt” or “Dried sweet potato”.
• State the quantity of each item and the unit (pieces, items, kg).

3. Value and currency

• State the unit price and the total value. Use Canadian dollars (CAD) or US dollars (USD) so customs can check easily.
• The declared value must be realistic. For newly bought items, attach the purchase receipt or a screenshot of the online transaction as convincing evidence.

4. Reason for export

• For goods being sold: write “Sale”.
• For personal gifts: write “Gift / Personal effects”.

How to submit the replacement invoice for fast clearance

Once you have prepared the commercial invoice (PDF is best) and the supporting payment documents, follow these steps:

• Step 1: Contact the carrier. The forwarder or courier handling your order will have a portal or email address for documents to submit to customs. Send them the invoice PDF with your tracking number.
• Step 2: Watch the tracking status. Keep checking online with your order number. When customs accepts the new invoice, the status will change to “Customs cleared” or “In transit”.
• Step 3: Be ready to pay duties (if any). On some routes, the recipient in Canada pays import duties directly on delivery or online before the carrier delivers.

How to minimise customs holds when shipping to Canada

To avoid wasting time on this problem next time, keep these points in mind when packing in Vietnam:

• Declare honestly: Don’t deliberately declare a value far below the real one. Canadian customs has data that closely tracks market prices.
• Use a duties-included service: If you’re sending gifts to family and don’t want them to deal with duties or complicated paperwork, choose a service that includes import duties. Soleil Transportation’s two-way Vietnam–Canada air services (7–12 business days on average) include import duties in rates starting from $16/kg. The recipient in Canada simply waits for door delivery without worrying about complicated Canadian customs procedures.
• Use small-parcel services: For small gifts and light personal items under 2 kg, choose ePacket from just $8.50 CAD per parcel to keep costs down and simplify clearance.

If your parcel is currently stuck at the Canadian border, or you need more advice on preparing commercial invoices for upcoming shipments, contact Soleil Transportation on +1 888-998-5199 or at info@soleiltransportation.com. Our team at the Mississauga office (2446 Cawthra Road, B1U8, Mississauga, Ontario) is always ready to help you check and process your documents quickly.

The risks of a wrong label or the wrong depot

The sorting systems of Canada Post and domestic carriers such as UPS and FedEx are automated, based on scanning the barcode and postal code. When the province and postal code on the label don’t match, the system sends the parcel to the wrong depot.

This usually leads to one of these outcomes:

• Return to sender: The last-mile carrier can’t deliver and automatically returns the parcel to the original warehouse. You pay shipping twice.
• Indefinite storage: The parcel sits at a depot in the wrong province awaiting manual verification and can easily get lost.
• Delivery to the wrong address: If the same street name exists in two provinces, the parcel may be delivered to someone else.

How to fix a wrong last-mile address in Canada

As soon as you find a parcel with the wrong address, or tracking shows an address error, take these steps to limit the damage.

Step 1: Ask the last-mile carrier to hold the parcel

As soon as the tracking looks unusual, call the Canadian domestic carrier with the last-mile tracking number and ask them to intercept the parcel or hold it at the nearest depot (Hold for Pickup). This stops it travelling further into the wrong sorting flow.

Step 2: Reroute the parcel to the Mississauga warehouse

If you are in Vietnam or another province and can’t collect it yourself, the best option is to ask the carrier to reroute the parcel to Soleil Transportation’s Mississauga warehouse at: 2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6.

The Mississauga warehouse sits in Ontario’s major logistics hub, with direct connections to the main transport routes in Canada and the US, so problem parcels can be collected and handled as quickly as possible.

Step 3: Receive, inspect and relabel

Once the parcel reaches the Mississauga warehouse, Soleil Transportation staff will:

• Check its physical condition and send you photos to confirm.
• Print a new shipping label with the correct address you provide.
• Remove the old, incorrect label and apply the new one so the carrier’s scanners don’t misread it.

Step 4: Send it back out for last-mile delivery

With its new label, the parcel goes back into the domestic delivery network to the recipient. With Soleil Transportation’s domestic shipping within Canada and to the US from just $35 per parcel, you keep the cost of fixing the problem as low as possible.

How e-commerce shop owners can prevent labelling errors

If you sell from Vietnam to customers in Canada or the US, labelling remotely is very error-prone. To remove this risk, use Soleil Transportation’s fulfillment service in Canada from just $5 CAD per order.

The process is very simple:

1. Send stock in bulk from Vietnam to Canada by air (7–14 days on average, from just $16/kg including import duties).
2. Your goods are stored safely at the Mississauga warehouse.
3. When a customer orders, our warehouse system prints an accurate label from the order details, packs it in a standard carton (included in basic packing) and hands it to a domestic carrier.

This eliminates handwritten address errors and cuts last-mile delivery times to just 1–3 business days.

What to do when you find an order with the wrong address

If you have a stuck parcel, a parcel with the wrong depot details, or need a reliable intermediate warehouse in Canada to handle returns, have this information ready:

• The parcel’s current tracking number.
• The correct delivery address.
• The parcel’s approximate size and weight.

Contact Soleil Transportation on +1 888-998-5199 or at info@soleiltransportation.com and our Mississauga warehouse team will help you intercept, recover and relabel the parcel as quickly as possible, so it isn’t destroyed or sent back to Vietnam at great cost.

Why do air shipments get damp and dented?

Many customers ask why a box that was sturdy when shipped arrives in Canada soft, damp at the corners and dented. There are two basic physical reasons:

• Condensation (“sweating”): At cruising altitude, the temperature in the cargo hold drops sharply. When the plane lands at a Canadian airport in the cold season, the sudden temperature difference between the inside and outside of a box containing naturally moist goods (such as rattan, dried food or heavy fabric) creates moisture that settles on the inside of the carton.
• Weaker cardboard: Damp cardboard loses up to 50% of its compression strength. During loading and moving at transit warehouses, boxes stacked on top of each other easily dent or tear at the corners.

What to do as soon as you receive a damp or dented parcel in Canada

When the driver brings the parcel to your home in Canada, if you notice the box is wet, soft, torn or dented, take these steps right away:

1. Inspect it and take photos

Don’t rush to open the box. Use your phone to photograph all six sides, focusing on wet, torn or dented areas. Make sure the tracking label is clearly visible as evidence.

2. Note the condition with the driver

If the driver asks you to sign, write a clear note about the outer condition next to your signature, such as “Damaged box” or “Wet carton”. This is very important legal evidence that the goods were damaged before you opened them.

3. Film yourself opening the parcel

Record continuously from the moment you cut the tape until you have taken out every item. Check whether the moisture from the box has soaked into the products and whether anything is deformed or no longer works.

How to request support and compensation

Once you have all the photos and the unboxing video, contact your carrier right away to report the problem. At Soleil Transportation, the process usually works like this:

• Response time: Report the problem within 24 to 48 hours of receiving the parcel. Reporting too long after signing makes it harder to determine the cause.
• Documents required: Your order (or booking) number, an uncut unboxing video, detailed photos of the affected products and an estimate of the actual loss.
• Insurance policy: Shipments from Vietnam to Canada (7–14 days on average) normally include basic packing in a carton. However, insurance against damage caused by natural events or weather is not usually included automatically. We can always help you buy extra cargo insurance when shipping high-value goods, so you are compensated for 100% of the declared value if they are dented or damaged in transit.

How to pack to prevent damp and dents

To minimise damage from weather and temperature changes during the flight, packing in Vietnam is decisive:

• Use waterproof plastic bags: Before putting items in the carton, wrap them in thick plastic bags or sealed zip bags. This keeps them completely separate from the box if it gets wet.
• Add desiccant: For moisture-sensitive items such as electronics, books and papers, and dried food, add a few desiccant packs inside the plastic bags.
• Reinforce the corners: Tape all seams and corners of the box to keep damp air out. For heavy or fragile parcels, plastic or wooden corner protectors are well worth adding.

If you are preparing gifts, personal items or business goods to ship from Vietnam to Canada, take care with the packing from the start. For any questions about packing rules or shipping rates (from just $16/kg by air, or from $8.50 CAD per parcel for small ePacket parcels), visit the Soleil Transportation office at 2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6. You can also call +1 888-998-5199 or email info@soleiltransportation.com and our staff will check your order status and help you prepare your customs documents quickly.

This article shows you how to solve this problem for good, so your goods reach the recipient in Canada smoothly.

Why do shipments to PO Boxes in Canada often fail?

In large provinces such as Alberta and Saskatchewan or in northern Ontario, many households in rural and remote areas don’t get door delivery from private couriers. Instead, they use a PO Box at their local Canada Post office to receive mail and parcels.

However, air express services usually contract last-mile delivery to domestic road partners. These partners can only deliver to a physical address where someone can sign for the parcel, and they have no access to Canada Post’s locked mailboxes. So if you write a PO Box as the delivery address on the label, the system will flag an error or the parcel will be held at the last-mile depot.

How to convert a PO Box to a physical address

To avoid your order being returned or lost, update the address details before shipping by following these steps:

Step 1: Ask the recipient for their actual home address

Ask the recipient in Canada for the address where they actually live instead of their postal address. Even in remote areas, every home has an address registered with the local government (house number, street name or rural route number).

Step 2: Use the address of the nearest post office

If the area is so remote that large vehicles can’t reach it at all, the recipient can use the “General Delivery” service at their nearest Canada Post office. The address is then written as:

• The recipient’s name
• The words “General Delivery”
• The town, province and postal code of that post office.

Step 3: Provide a Canadian phone number (mandatory)

This is the most important detail. When the parcel reaches the last-mile depot near the recipient, the driver will call to arrange the most convenient delivery point (for example, a town-centre parking lot or a local convenience store the recipient knows). Without a working Canadian phone number, the order will almost certainly be returned.

The best way to ship to Canada with Soleil Transportation

If you want to send personal items, gifts or business goods to Canada but are worried about addresses or complicated customs procedures, Soleil Transportation offers a range of air shipping solutions:

• ePacket: The perfect option for small parcels, gifts or personal items under 2 kg from Vietnam to Canada, from just $8.50 CAD per parcel. ePacket connects directly with Canada Post, so it can deliver successfully even to PO Boxes in remote areas.
• Two-way dedicated service: For heavier shipments, household goods or business stock, our dedicated Vietnam–Canada air service starts at $16/kg (including import duties and basic packing in a carton). Average transit time is 7–14 business days.
• Transparent tracking: Every step of the journey is updated continuously. Track online with your order number or receive automatic notifications by email, SMS or Zalo.

Key tips for successful last-mile delivery

When preparing goods for Canada, keep these points in mind as well as the address:

• Pack to standard: The standard shipping fee includes a basic carton. Heavy, oversized or fragile goods that need a wooden crate or pallet carry a surcharge, which we confirm clearly in advance.
• Declare your goods: Don’t send prohibited items such as drugs, cash, dangerous goods or cremated remains. Food and products containing lithium batteries must be declared in detail so they can be checked against the clearance rules in force at the time.
• Flexible payment: You can pay by bank transfer, credit card, Interac e-Transfer or cash at our office.

Before shipping, double-check the recipient’s address in Canada. If you’re not sure whether an address can be delivered to, call +1 888-998-5199 or email info@soleiltransportation.com. Our team at the Mississauga warehouse (2446 Cawthra Road, B1U8, Mississauga, Ontario) is always ready to check the postal code and advise you on the best way to address your label.

Why does Canadian winter weather delay your order?

In winter, provinces such as Ontario, Quebec and Alberta often get major snowstorms. Bad weather directly affects several stages of shipping:

• Airports close or limit flights: Cargo flights from Vietnam to Canada have to divert or land later than planned.
• Local transport stops: Heavy snow means door-to-door delivery trucks can’t drive safely.
• Transit warehouses get overloaded: When goods pile up after a storm, couriers need extra time to clear the backlog.

Normal air transit time from Vietnam to Canada is about 7–14 days. However, natural disasters or major snowstorms can add several business days to the actual delivery time.

What to check when your order to Canada is late

Step 1: Check your tracking number online

Every parcel sent to Canada gets its own tracking number. Go to the carrier’s online tracking system and enter your order or booking number to see the latest status. If it shows “Weather Delay” or “In transit / Arrived at facility”, you can be confident the parcel is safe and waiting for clearance or onward delivery.

Step 2: Contact customer support

If your tracking hasn’t updated for more than 5 business days, contact the carrier. Give them your order number, the recipient’s name and their phone number in Canada so the staff can check the internal system directly.

Step 3: Confirm conditions where the recipient lives

Sometimes a snowstorm only hits certain cities. Ask the recipient in Canada whether roads in their area are closed or travel is restricted. This helps you understand that the delay is caused by local weather.

How to file a claim and get compensation for a lost parcel

In the worst case, if your order is confirmed lost in transit, take these steps right away to claim compensation:

1. Prepare your claim documents

To claim compensation, provide:

• The shipping receipt or invoice showing the order number.
• A detailed list of the items in the box with their estimated values.
• Photos or original purchase invoices for those items (if available) to verify their value.
• Written or email confirmation from the carrier that the order has been lost.

2. Understand the compensation and insurance rules

Basic shipping services usually don’t include insurance for high-value goods. Senders are always encouraged to buy optional insurance when shipping important or expensive parcels. Compensation generally works like this:

• Uninsured goods: Compensation is based on the carrier’s maximum liability, calculated on the parcel’s weight or a fixed amount set out in the terms of service.
• Insured goods: Compensation is based on the declared value of the goods (up to the actual value on the purchase invoice) once the claim is approved.

3. Processing time

Once all valid documents are received, the legal and insurance team cross-checks with the warehouses in Vietnam and Canada. Processing and payment usually take from a few weeks to a month, depending on the case.

Tips to reduce risk when shipping to Canada in peak season

To keep weather and loss problems to a minimum in winter, keep these points in mind:

• Pack securely in a good-quality carton: Wet conditions from melting snow can soften and tear thin boxes. Use sturdy cartons, tape every edge and add an outer layer of plastic wrap.
• Write recipient details clearly: Write the name and address clearly and accurately in English, including the Canadian postal code. A small mistake in the postal code can send the parcel to the wrong warehouse and delay delivery.
• Ship earlier than you need to: For holiday gifts, send them 3–4 weeks in advance to allow for snowstorm delays or peak-season congestion.
• Consider ePacket for small parcels: For light gifts and personal items under 2 kg, choose ePacket to keep costs down (from $8.50 CAD per parcel) with close tracking.
• Declare the true value of your goods: An accurate declaration not only helps clearance but is also the most important legal basis for compensation if something goes wrong.

If you need to ship to Canada and want advice on safe packing, insurance or checking a shipment that is already on its way, contact our Canadian office on +1 888-998-5199 or email info@soleiltransportation.com for fast support.

Why has CBSA held your goods for inspection?

CBSA at Toronto Pearson works very strictly to protect the border and prevent tax evasion. A parcel is usually held (or moved to physical inspection) for these reasons:

• Value doesn’t match: The value declared on the invoice is far below the item’s actual value in the Canadian market, suggesting tax evasion.
• Vague descriptions: Goods described generally as “gift”, “personal items” or “samples” without details of material or use.
• Suspected counterfeits: Fashion, footwear or accessories bearing major brand logos without documents proving their origin.
• Controlled goods: Dried food, medicines, cosmetics or electronics with lithium batteries are often held to check whether they meet Health Canada or Canadian Food Inspection Agency (CFIA) standards.

How to get your goods released by CBSA

When your tracking shows that customs is holding the parcel, take these steps right away:

Step 1: Find out the exact reason from the inspection notice

CBSA usually sends a written notice, either directly or through the carrier, asking for more information. Ask your carrier for the inspection reference, the waybill number and the exact request from CBSA. Don’t guess the reason. Wait for accurate information so you can prepare the right documents.

Step 2: Prepare supporting documents

To get your goods released by CBSA, prepare documents that prove your shipment is genuine, including:

• Commercial invoice: Clearly showing the sender, the recipient, the detailed name of each item in English or French, and the quantity and actual value of each item.
• Proof of payment: A copy of the bank transfer, the receipt from an online store or a payment slip proving what you actually paid for the goods. This is the most convincing evidence when customs suspects under-valuation.
• Relevant permits or certificates: If the goods are dried food or cosmetics, prepare quality declarations or import permits (if any) required by the relevant Canadian authorities.

Step 3: Submit the extra documents and respond to customs

You or your representative submit the documents to CBSA. Make sure everything is consistent. Any discrepancy between your own invoice and the actual payment can lengthen the hold or even lead to a fine.

Tips to reduce the risk of holds when shipping to Canada

To avoid being caught off guard at Toronto Pearson, careful packing and declaration in Vietnam are essential:

• Declare honestly and in detail: Write “100% cotton T-shirt” or “vacuum-packed dried squid” instead of a vague “clothing” or “food”.
• Split into smaller parcels: If you send personal gifts or household items, using Soleil Transportation’s ePacket service from just $8.50 CAD per parcel for small packages makes clearance faster and draws less attention.
• Choose a duties-included service: For larger shipments by air from Vietnam to Canada (from $16/kg), choosing a service that includes import duties and handles clearance for you means you never have to deal with CBSA yourself.

Contact us for safe shipping support

If you have a shipment heading to Canada or need advice on declaring goods correctly to avoid holds at Toronto Pearson, contact Soleil Transportation. We offer two-way Vietnam–Canada shipping with an average transit time of 7 to 12 business days (7–14 days at most on the Vietnam to Canada route).

Our Canadian warehouse is at 2446 Cawthra Road, B1U8, Mississauga, Ontario, Canada L5A 3K6. For the fastest support with customs clearance and shipping rates, call +1 888-998-5199 or email info@soleiltransportation.com.